Country Head – HR and OD

Locations: HelpAge India, New Delhi

Position: Country Head – HR and OD

REFERENCE: CHRO-HI

 

ORGANIZATIONAL BACKGROUND:

HelpAge India is a leading charitable Organisation working with and for older people in India for over 46 years. It runs healthcare, agecare, livelihood, disaster response, and digital empowerment programs throughout the country and advocates for the elder cause. In 2020, it became the first and only Indian Organisation to be honoured with the ‘UN Population Award’ for its exemplary work in the field of ageing, in recognition of the organisation’s outstanding contribution to population issues and efforts in the realisation of older persons rights in India. HelpAge India has also been awarded the highest CRISIL VO 1A grading for excellence in operations and high credibility.

For more information about HelpAge India, visit www.helpageindia.org and follow the Organisation on X/ Twitter, Facebook, LinkedIn, and YouTube.

JOB DESCRIPTION/ RESPONSIBILITIES:

HelpAge India is looking for an outstanding candidate for the position of Country Head – HR & OD (CHRO).

Reporting to the Chief Executive, the position requires, in addition to expertise in HR and OD, a strong commitment to the state of the elderly in India, and a strong interest in and understanding of the relevant issues. As a matter of policy, HelpAge India observes rigorous recruitment and selection procedures and checks, as deemed necessary.

The CHRO must be a proactive and dynamic professional with the ability to drive individual and organizational effectiveness through the implementation of diverse programs. S/he is expected to align human resources activities to the organization’s plans and strategies – building staff capabilities, developing leadership and ensuring smooth operational processes. The CHRO is expected to plan, lead, direct, and develop HR strategies, programs, initiatives, and policies to meet strategic HR goals for HelpAge India. S/he will also provide key support in the areas of talent acquisition, retention, motivation, compensation and benefits, performance management, OD and HR Operations. The role requires a strategic thinker, capable of developing and administering the best practices of HR, in keeping with the organization’s strategic vision.

This is a Senior Management position, based in Delhi, working collaboratively with the senior management team, line managers, the HR team, and other stakeholders, to build a culture of excellence and innovation.

Key Job Responsibilities:

A. Talent Acquisition

1. Help in defining the job description for all recruitment;
2. Oversee an effective recruitment and onboarding process with a focus on diversity and inclusion;
3. Develop strategic recruitment, development, and retention plans, to meet the human capital needed to operationalize the strategic plan;
4. Evaluate and introduce improvements to processes and procedures along the employee life cycle from recruitment to onboarding;
5. Conduct periodic organizational structure and staff deployment analysis, to improve operational efficiency, productivity, and quality.

B. Organizational Development and L&D

1. Be the chief custodian of organizational values and culture and devise and implement strategies to drive and nurture the same;
2. Be the key organizational change agent;
3. Work with senior stakeholders to define and lead organizational transformation; Lead change management programs to support strategic objectives;
4. Design, implement and oversee the ongoing evaluation of the organization’s leadership and management training programs;
5. Develop strategy and oversee implementation for leadership development across key positions;
6. Ensure appropriate succession planning for all key positions and risk mitigation measures for any sudden departures of critical staff/ positions.

C. Staff Engagement and Retention

1. Lead the development and execution of employee engagement and retention strategies, plans, and initiatives, including the development and execution of appropriate systems for feedback from employees;
2. Lead on timely and important internal communications around organizational matters;
3. Ensure policies on quality management, health and safety, legal stipulations, environmental policies, and general duty of care.

D. Team Management

1. Provide leadership and direction to the HR team, ensuring that they are motivated, engaged, and working effectively to meet the organization’s goals and objectives;
2. Develop and implement HR team goals and objectives;
3. Continuously monitor and evaluate the performance of the HR team to ensure that they are meeting the organization’s needs.

E. Performance Management

1. Oversee the performance management program employees, including ongoing feedback and coaching, periodic performance appraisals, and performance improvement plans;
2. Facilitate the annual performance management cycle ensuring that performance assessments, promotions, and equity reviews are well managed, and meet organization needs with the highest level of transparency and integrity.

F. Compensation and Benefits

1. Responsible for salaries and payroll management, including statutory compliances;
2. Develop and implement comprehensive compensation plans and benefits that are benchmarked to industry practices;
3. Oversee compensation and promotion practices and philosophy to ensure salary benchmarking, transparency, and equity;
4. Oversee employee benefits administration, including management of external vendor relationships and performance;
5. Track benefits trends, conduct and/or facilitate cost analysis, and ensure compliance with government regulations.

G. HR Policies & Compliance

1. Develop and implement HR policy framework built around the organization’s core mission, values and strategies;
2. Monitor changes in laws, regulations and technology that may affect the organization’s operations; Implement policy and procedural changes as required from time to time;
3. Create HR policies, procedures, handbooks and guides; Communicate changes and interpret new policies to employees and managers;
4. Ensure all regulatory and other compliances with regard to staff are duly fulfilled.

H. HR Operations

1. Oversee HR operations to ensure that they are efficient, effective, and aligned with the organization’s objectives;
2. Develop and implement HR systems and tools to streamline HR operations and improve the employee experience.

I. Disciplinary Action

Responsible for the implementation of a strong disciplinary and legal follow-up system.

Any other responsibilities that may be arise/ required to be undertaken as per the organisation’s needs.

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES:

Qualification and Experience:

Applicants must be post-graduates in Business Administration, or Social Work, with a specialisation in HR from a reputed institution.

Experience:

1. Around 20-25 years of experience in HR, including five as head of the function;
2. Experience of implementing people management systems, processes and practices, with reputed and well-managed organizations;
3. Adept at payroll management and statutory compliances;
4. Prior experience with I/NGOs shall be an advantage;
5. Self-motivated, solution, and results oriented.

Qualified female candidates are especially encouraged to apply.

Skills and Competencies:

1. Strong affinity with social causes championed by HelpAge India – A commitment to the organisation’s role and mission;
2. Excellent oral and written communication skills;
3. High proficiency in English language is essential; Exposure to one or more regional languages shall be an advantage;
4. Proven people management skills – excellent interpersonal skills and the ability to build and motivate teams across a broad array of disciplines and diverse geographies; Willingness and ability to undertake regular travel to program locations, as necessary.
5. High computer literacy and familiarity with HRIS solutions;
6. Excellent leadership and collaboration skills;
7. Commitment to high integrity, ethics and professionalism;
8. A high energy, results-oriented person passionate about making a real impact;
9. Ability to multitask with high analytical and time-management skills;
10. Strong understanding of employment laws, regulations, and HR best practices;
11. Digital Agility: Drive business impact through the optimum use of technology
12. Intellectual Flexibility: Accepting and managing ambiguity & complexity, and to be open to creativity in leading & developing HR services;
13. Contextual Astuteness: Ability to understand diverse employee interests in the organisation and guide appropriately.

COMPENSATION OFFERED:

Gross compensation budgeted for the position is attractive. Please note that the offer made to the selected candidate shall be commensurate with qualifications, experience, and salary history.

CONTACT INFORMATION:

Team SAMS
Strategic Alliance Management Services P Ltd.
1/1B, Choudhary Hetram House, Bharat Nagar
New Friends Colony, New Delhi 110 025
Phone Nos.: 011- 4081 9900; 4165 3612

APPLICATION PROCESS:

Eligible candidates interested in the position are requested to submit their resumes along with a cover letter, by clicking on the link https://lnkd.in/ePfeWCwi by or before March 25, 2025.

Due to the urgency of the position, interviews may be scheduled even before the closure of the advertisement. Hence, interested candidates are encouraged to apply at the earliest. Please note that we will not be able to notify all applicants. Only short-listed candidates will be notified about the interview date.

HelpAge India is an Equal Opportunity Employer and considers applicants for all positions without prejudice to caste, religion or belief, sex, gender identity or disability. HelpAge India is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity.